Shipping policy

At ARECATRACE, we aim to provide clear and transparent information about order processing, shipping, and delivery. Please review this Shipping Policy before placing your order.

Where We Ship

ARECATRACE currently provides shipping services to customers within the United States.

Shipping availability for your specific address will be confirmed during checkout.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Order Processing Time

Orders are generally processed within 1–3 business days after the order and payment have been successfully received and confirmed.

Our regular processing days are:

Monday through Friday, excluding applicable U.S. holidays.

Orders placed outside our regular processing days will generally begin processing on the next applicable business day.

Processing time refers to the time required to prepare, verify, and arrange your order for shipment. It does not include carrier transit time.

Estimated Transit Time

After your order has been processed and shipped, the estimated transit time is:

6–9 business days

Transit time begins after the order has been handed over for shipment.

Our regular shipping days are Monday through Friday, excluding applicable U.S. holidays.

Estimated Total Delivery Time

Our estimated delivery timeframe consists of:

Processing / Handling Time: 1–3 business days
Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

These delivery timeframes are estimates and are not guaranteed delivery dates.

Delivery may occasionally be affected by carrier delays, severe weather, holidays, transportation disruptions, incorrect address information, high shipping volumes, or other circumstances outside our reasonable control.

Business Days

For the purposes of our shipping estimates, business days are generally:

Monday through Friday

Weekends and applicable U.S. holidays are not counted as regular processing or shipping business days.

Shipping Costs

Applicable shipping costs, if any, will be displayed during checkout before you complete your purchase.

If a free-shipping promotion or another shipping offer is available, applicable terms or eligibility requirements will be displayed on our website or during checkout.

You will have an opportunity to review applicable shipping charges and your total order amount before submitting payment.

Order Confirmation

After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.

Please review your order confirmation carefully and make sure your product selections, quantities, shipping address, and contact information are correct.

If you notice an error, contact us as soon as possible at info@arecatrace.com.

Shipping Confirmation and Tracking

When tracking information is available for your shipment, it will be provided after your order has been prepared and shipped.

Please allow some time after receiving tracking information for the carrier's tracking system to register and update the shipment status.

Tracking updates are provided by the applicable carrier and may not always appear immediately.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State

  • ZIP code

  • Telephone number and email address, where requested

If you discover an address error after placing your order, please contact us immediately.

We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to a carrier.

Address Changes

If you need to request a shipping address change, contact us at info@arecatrace.com as soon as possible.

For security reasons, certain address changes may require additional verification.

Once an order has shipped, we may not be able to redirect or modify the delivery address.

Delivery Delays

Although we work to have orders processed and shipped within the estimated timeframes, occasional delays may occur.

Possible causes of delays include:

  • Severe weather

  • Carrier disruptions

  • High shipping volumes

  • Holiday periods

  • Transportation interruptions

  • Incorrect or incomplete addresses

  • Delivery access problems

  • Events outside our reasonable control

If your shipment appears significantly delayed, please contact us and we will assist with reviewing the available tracking information.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

  1. Check around the delivery location, including entrances, porches, mail areas, and other safe locations.

  2. Check with household members, neighbors, building staff, or anyone who may have accepted the package.

  3. Review the shipping address on your order.

  4. Allow a reasonable amount of time in case the carrier's delivery scan was updated before the package was physically delivered.

If you are still unable to locate the package, contact us at info@arecatrace.com with your order number and tracking information so we can assist you with the next steps.

Lost Packages

If tracking information has not updated for an extended period or you believe your package may have been lost during transit, please contact us.

We may review the available tracking information and, where appropriate, work with the applicable shipping provider to investigate the shipment.

The appropriate resolution will depend on the circumstances and the outcome of the shipping investigation.

Damaged Packages or Products

Please inspect your order after delivery.

If an item arrives damaged or defective, contact us at info@arecatrace.com as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged product

  • Photographs of the packaging where relevant

We will review the information and provide an appropriate resolution in accordance with our Return and Refund Policy.

For confirmed damaged or defective products, ARECATRACE will cover applicable return shipping costs or provide another appropriate resolution.

Incorrect Items

If you receive an item different from what you ordered, please contact us as soon as possible.

Include your order number, details about the item received, and photographs where appropriate.

After confirming the issue, we will provide instructions and an appropriate resolution.

Multiple Packages

Depending on the products in your order and fulfillment ar