Privacy policy

This Privacy Policy describes how ARECATRACE (“ARECATRACE,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit arecatrace.com, make a purchase, contact us, or otherwise interact with our online store and related services.

By using our website, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will request your consent before collecting or using certain personal information.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services. It may include:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.

  • Order information, such as products purchased, order history, transaction details, returns, refunds, and shipping information.

  • Payment-related information, which is processed through the payment providers available at checkout.

  • Account information, if account functionality is available, such as login details and account preferences.

  • Customer service information, including messages, inquiries, return requests, and other communications you send to us.

  • Device and usage information, such as IP address, browser type, device information, pages viewed, referring URLs, and interactions with our website.

  • Marketing preferences, including your preferences regarding promotional communications where applicable.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or otherwise provide information.

  • Automatically through cookies and similar technologies when you browse or interact with our website.

  • From service providers and business partners that help us operate our store, process transactions, fulfill orders, prevent fraud, analyze website activity, or provide other business services.

  • From other sources where permitted by applicable law.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders.

  • Process payments and transactions.

  • Arrange shipping and delivery.

  • Provide order confirmations and shipping information.

  • Manage returns, refunds, and customer service requests.

  • Respond to questions and communications.

  • Maintain and improve our website and services.

  • Detect, investigate, and help prevent fraud, abuse, security incidents, and other unauthorized activity.

  • Maintain business and transaction records.

  • Personalize your shopping experience where appropriate.

  • Send marketing or promotional communications where permitted by law and according to your preferences.

  • Comply with applicable laws, regulations, legal processes, and lawful requests.

  • Establish, exercise, or defend legal claims.

Payment Information

Payments made through our website are processed using the payment methods and payment service providers available during checkout.

Depending on the payment method selected, payment information may be provided directly to and processed by the applicable payment provider.

We do not recommend sending complete credit or debit card numbers or other sensitive payment credentials to us by email.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our services, including to:

  • Ecommerce and website service providers.

  • Payment processors and payment service providers.

  • Shipping, logistics, and fulfillment providers.

  • Information technology, hosting, and security providers.

  • Analytics and advertising service providers.

  • Customer service and communication providers.

  • Professional advisers, such as accountants, auditors, insurers, and legal advisers.

  • Government authorities or other parties when disclosure is required or permitted by law.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or similar corporate event, subject to applicable law.

Shopify

Our online store is powered by Shopify.

Shopify may process personal information in connection with providing ecommerce, checkout, hosting, security, and related services for our store.

Shopify's handling of personal information is governed by its own applicable privacy practices and terms.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand how visitors use our services, maintain security, and support analytics, advertising, and other functionality.

Cookies may include:

  • Essential cookies necessary for website and checkout functionality.

  • Preference cookies that help remember selections and settings.

  • Analytics cookies that help us understand website usage and performance.

  • Advertising or marketing cookies that may be used to measure or personalize advertising where applicable.

Depending on your location and applicable law, you may have options to manage certain cookie preferences.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Analytics and Advertising

We may work with analytics, advertising, and technology providers to understand website activity, measure the effectiveness of our services or marketing, and provide relevant advertising where permitted.

These providers may use cookies or similar technologies and may process information about your browser, device, and interactions with our website.

Where applicable law provides rights regarding targeted advertising, sharing, or similar processing, you may exercise those rights through the methods made available on our website or by contacting us.

Marketing Communications

If you sign up to receive promotional emails or other marketing communications, we may use your contact information to send information about products, offers, promotions, or store updates.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication.

Even if you opt out of promotional communications, we may still send non-promotional messages when necessary, such as order confirmations, shipping updates, account-related notices, or responses to customer service requests.

How We Protect Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Customers should also take appropriate precautions to protect their account credentials and devices.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services.

  • Maintain transaction and business records.

  • Fulfill legal, tax, accounting, and regulatory obligations.

  • Resolve disputes.

  • Enforce agreements.

  • Prevent fraud and maintain security.

The applicable retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Request information about how personal information is collected, used, or disclosed.

  • Obtain a copy of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

  • Exercise applicable rights concerning certain advertising or data-sharing practices.

  • Appeal certain decisions regarding a privacy request where provided by applicable law.

These rights are not absolute and may be subject to legal exceptions.

Exercising Your Privacy Rights

To submit a privacy request, contact us at:

info@arecatrace.com

Please describe the request and provide enough information for us to reasonably identify the records involved.

We may need to verify your identity before processing certain requests. This is intended to help prevent unauthorized access to or deletion of personal information.

Where permitted by applicable law, an authorized agent may submit certain requests on your behalf. We may request evidence of the agent's authority and may need to verify your identity directly.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law that applies and whether ARECATRACE is subject to its requirements, these rights may include access, correction, deletion, portability, and the ability to opt out of certain processing activities.

We will process applicable privacy requests in accordance with the laws that apply to us.

Children’s Privacy

Our website and services are not intended for children, and we do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us in circumstances that are not permitted by law, please contact us so that we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to websites, applications, payment services, social media platforms, or other services operated by third parties.

We do not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information to them.

International Data Processing

Our service providers may process or store information in locations different from where you live.

Where required by applicable law, appropriate measures may be used to address cross-border transfers and protect personal information.

Business Transfers

If ARECATRACE is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or another business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal requirements.

When appropriate, an updated version will be posted on our website. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us:

ARECATRACE

Address:
4615 E 22 Ct
Spokane, WA 99223
United States

Phone:
+1 253-234-9626

Email:
info@arecatrace.com