Refund policy

下面这版按照你这家 ARECATRACE 来写，退货期限采用 30天，并把普通退货、质量问题、退款时间、换货、取消订单等都写清楚。

At ARECATRACE, we want customers to have clear information about returns and refunds. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

Please review this Return and Refund Policy before initiating a return.

30-Day Return Policy

We accept eligible return requests made within 30 days after the date your order is delivered.

To be eligible for a return, the item must generally be:

  • Unused and unworn

  • Unwashed

  • Unaltered

  • Undamaged, except where the item arrived damaged or defective

  • In its original condition

  • With original tags attached, where applicable

  • Returned with original accessories and packaging, where applicable

Items that show signs of wear, washing, alteration, misuse, damage after delivery, or other conditions that prevent the item from being resold may not qualify for a return.

How to Request a Return

Before sending any item back, please contact us at:

info@arecatrace.com

Please include:

  • Your order number

  • The email address used for your order

  • The item you would like to return

  • The reason for the return

  • Photographs, if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions when the return is eligible.

Please do not send a return without contacting us first. Returns sent without authorization or to an unauthorized address may not be accepted or processed.

Return Shipping Costs

For returns due to buyer’s remorse or personal preference, including situations such as:

  • Ordered the wrong size

  • Changed your mind

  • No longer want the item

  • Prefer a different style or color

the customer is responsible for applicable return shipping costs.

For a confirmed damaged, defective, or incorrect item, ARECATRACE will be responsible for the applicable return shipping costs or provide another appropriate resolution.

Please contact us before returning a damaged, defective, or incorrect product so we can review the issue and provide instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@arecatrace.com as soon as possible.

Please provide your order number, a description of the problem, and clear photographs showing the item and the issue.

We will review the information and, when the issue is confirmed, provide an appropriate resolution in accordance with this policy.

Incorrect Size or Change of Mind

If you ordered the wrong size, selected the wrong item, or simply changed your mind, you may request a return within the 30-day return period provided that the item meets our return eligibility requirements.

Return shipping costs for these types of returns are the responsibility of the customer.

We recommend reviewing the applicable product information and sizing information before placing an order.

Non-Returnable Items

Certain products may not be eligible for return where required for hygiene, safety, or other legitimate reasons.

Non-returnable items may include:

  • Items marked as final sale or non-returnable before purchase

  • Gift cards, if offered

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items missing required tags, accessories, or components

  • Personal care or hygiene-sensitive products where return is not appropriate after opening or use

This does not limit any rights you may have for products that arrive damaged, defective, incorrect, or otherwise covered by applicable consumer protection laws.

Exchanges

If you would like a different size, color, or product, please contact us at info@arecatrace.com.

Exchange availability depends on product availability and the condition of the returned item.

Where a direct exchange is not available, you may be asked to return the eligible item for a refund and place a new order for the desired product.

Refund Process

After we receive your returned item, it will be inspected to determine whether it meets the requirements of this Return and Refund Policy.

If your return is approved, your refund will generally be issued to the original payment method used to place the order.

Please allow approximately 5–10 business days after the returned item has been received and inspected for an approved refund to be processed.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Original Shipping Charges

Original shipping charges, if any, are generally non-refundable for returns made because of buyer’s remorse or personal preference, except where required by applicable law.

If the return results from a confirmed error on our part, such as an incorrect, damaged, or defective item, applicable shipping charges will be handled as part of the resolution.

Partial Refunds

In some circumstances, a partial refund may be appropriate if an item is returned in a condition that differs materially from the condition in which it was received, where permitted by applicable law.

This may include items with missing components, damaged packaging beyond what is reasonably necessary to inspect the product, or other conditions affecting the value of the returned item.

Refunds to the Original Payment Method

Approved refunds are generally returned to the original payment method used for the purchase.

Depending on your original payment method, your financial institution or payment provider may require additional processing time before the refund appears on your account.

Late or Missing Refunds

If you have been notified that your refund was issued but have not yet received it, please first check with your bank, card issuer, or payment provider.

Processing and posting times vary between financial institutions.

If sufficient processing time has passed and you still have not received your refund, please contact us at info@arecatrace.com.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.

If an order can no longer be canceled, you may request an eligible return after receiving it in accordance with this policy.

Refused or Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information when placing an order.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or another delivery issue attributable to the recipient, please contact us for assistance.

Any refund or reshipment will be handled based on the circumstances of the order and applicable shipping costs.

Return Packaging

Please package returned products carefully to help prevent damage during return transportation.

Where applicable, include the original packaging, accessories, and other components supplied with the product.

Customers are responsible for return packages until they are delivered to the designated return location, except where ARECATRACE provides or controls the return shipping method.

Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes to our operations, practices, or applicable requirements.

The policy applicable to your purchase will be determined in accordance with the terms and applicable laws in effect for your transaction.

Contact Us

If you have questions about a return, refund, damaged product, or an existing order, please contact us before sending any item back.

ARECATRACE

Address:
4615 E 22 Ct
Spokane, WA 99223
United States

Phone:
+1 253-234-9626

Email:
info@arecatrace.com